Team Lead Customer Care - Italy

Job description

What will you do as Team Lead?

As Team Lead you are responsible for steering and improving the Italian Customer Care team and making the team ready for all future demands. You are part of the amazing Italian team and will be reporting to the Network Team lead Italy.

 

Tasks

  • Ensuring that projects are executed according to KPI, quality targets and are meeting the safety requirements;

  • Ensuring effectiveness of execution partners (installers, component suppliers, consultants);

  • Team management: setting responsibilities/KPIs, taking/sharing decisions, coaching, monitoring, supporting, ensuring the necessary capacity;

  • Improvement: processes, effectiveness of contract execution, IT, technology, productivity;

  • Planning and reporting: reporting on progress of systems installed, systems online, customer service and issue management.

Requirements

What are we looking for?

  • You have excellent communication skills, are positive and you have a strong personality;

  • You are highly motivated, you can motivate others and you make people smile;

  • You are structured by nature and keep oversight in complex situations, always;

  • You have a high focus on results and like to work with targets;

  • You like to learn new things and you are patient, also with others;

  • You have some understanding of electrical or photovoltaic installations;

  • You are good with Excel and preferable on CRM applications;

  • You are fluent in Italian and English Language.=


What do we have to offer ?

  • The position is a full time job (0,8-1 FTE), where you are the “primus inter pares” for the Customer Care Team Italy. We expect that you spend 50% of your time managing the team and its core processes, and 50% of your time being hands-on working on daily tasks;

  • Possibility to get - your first – management experience;

  • Possibility to develop yourself on several new areas;

  • Possibility to build further in and on a fantastic team.


Apply?

We would like to receive your application with resume and motivation by February 12th.